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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When do I get charged for my preorder ?

We charge for pre-orders when you place the order.  We do so for a few different reasons.  We do so to keep our processing simplified and limit the amount of times your payment method is being authorized to just one.  

As collectors, we believe that it helps collectors budget better when payment is made at the time of purchase.  

How do I cancel a pre-order ?

Any pre-order can be canceled as long as it has not already been shipped to you.  There is a 10% cancelation fee for any preorder canceled with a direct refund (to your original payment method) or you can get store credit (which has no fees).  Message us using the “chat with us” widget on the bottom right with the order number and let us know if you want the direct refund with 10% fee or Store Credit. 

Are pre-order dates guaranteed ?

We update Pre-Order ETA dates for all products at the beginning of every month which makes visiting the product page the fastest way to get an update. Dates are provided by the manufacturers and are only estimates.  If an item that you pre-ordered is no longer on the site please message us for an update. 

My order is wrong how do I get it fixed ?

We strike to be 100% accurate, but in reality there will always be occasional errors.  We are committed to fixing them and ensuring you are 100% taken care of, just send us a message using the “chat with us” widget on the bottom right of the screen.  

Does Toydalorian have a phone number ?

We sure do!  (717) 379 – 4020

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